- We can ship orders to our resellers or directly to customers, so you can save money on shipping.
- Shipping can be done from our side or if you have any courier partner than you can generate the pickup and we will pack and provide the parcel to your courier partner.
- Shipping charges are applicable if you use our shipping service.
- The Processing time takes up to 2-3 days.
- Delivery time depends on the City of the customers and the courier partners speed.
- Silkal.in will not add any of our brand cards or our invoice in the customer package.
Refund & Replacement:
- We don’t provide any replacement or refund option for Resellers.
- We only accept replacement incase of any defect in the product.
- The resellers need to ask customers to send the video of the package opening and defect part of the products to eligible for replacement.
- The resellers need to send the defective product to our address by their courier expense.
- Once you recharge the wallet with money then it can’t be refunded at any circumstance.
- The money in the wallet will be used to purchase products for the site, you cannot transfer or withdraw that money to anywhere.
- You’ll get the discount on the products depending upon the plan you choose to recharge. The higher the recharge amount, the higher discount you’ll get.
- Silkal.in stores all the customers data in a secured server and we can use the data for shipping and promotion purposes.