Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order.
Most orders are delivered within 7 to 8 working days.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Once we shipped your parcel we will send you tracking details to your registered email address.
You can also login to your Account and see the your order status.
No, silkal.in not saved any of your Credit/Debit card info.
We will ensure you 100% Secure Checkout.
Yes, our products came under 5% GST.
All products listed in our website are included GST.
Silkal.in is committed to delivering your order with good quality packaging within a given time frame.
We ship throughout the week, except Sunday & Public holidays.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speedpost.
If you need to swap an item
Returns and Exchanges
To read our detailed cancellation and refund policy, please click the following link: Cancellation and Refund Policy.
This page outlines the terms and conditions for cancellations, returns, and refunds.
We highly recommend reviewing this information to ensure you are aware of our policies and procedures.
Your satisfaction is important to us, and we strive to provide a transparent and hassle-free experience.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery,
[ Please refuse to accept the package] and return the package to the delivery person.
Also, please call our customer care at +918351450028 or email us at firstname.lastname@example.org with mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with a small additional cost for replacement.
Please make sure that the original product tag and packing is intact when you send us the product back.
For confirming your authorized return,
Inform by mailing to Support Desk
You can send mail anytime to email@example.com
or call us +918351450028 (Between 10 am to 5 pm).
Just send a mail to support department with correct shipping address within 24 hours of order placed.
or just contact us on: +91 8351450028.
Yes, you can
Click Here to see our order cancellation policies.