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Privacy Policy

Effective Date: [12/08/23]

At Silkal.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make use of our services. By accessing or using Silkal.in, you agree to the practices described in this policy.

1. Information We Collect:

a. Personal Information: We may collect personally identifiable information such as your name, email address, contact number, shipping and billing addresses when you create an account, place an order, or subscribe to our newsletter.

b. Payment Information: When you make a purchase, we collect payment-related information such as credit/debit card details, bank account information, or other payment details. However, we do not store complete payment information on our servers. All payment transactions are securely processed through third-party payment gateways.

c. Usage Information: We may collect information about how you interact with our website, including IP address, browser type, pages visited, and referring pages. This information helps us to improve our website’s performance and user experience.

d. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

a. To process and fulfill your orders, including sending order confirmations and updates on shipment status.

b. To communicate with you about your account, orders, customer support, and promotional offers.

c. To improve our website, products, and services based on your feedback and preferences.

d. To prevent fraudulent activities, unauthorized access, and other illegal activities.

e. To send promotional emails, newsletters, and marketing communications if you have opted to receive them. You can opt-out of these communications at any time.

3. Disclosure of Your Information:

a. We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.

b. We may share your information with trusted service providers who help us operate our website, process payments, and provide customer support.

c. We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, privacy, safety, or property.

4. Your Choices:

a. You can access, update, or delete your personal information by logging into your account or contacting our customer support.

b. You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails you receive.

c. You can manage your cookie preferences through your browser settings.

5. Security:

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure. We cannot guarantee the security of information transmitted to or from our website.

6. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with an updated effective date.

7. Contact Us:

If you have any questions about this Privacy Policy or our data practices, please contact us at support@silkal.in or +91 9916386818].

By using Silkal.in, you consent to the terms of this Privacy Policy.